HOW CAN WE HELP?

Yes. Your account, online tables, saves, achievements and leaderboards all go through Steam, so start Steam before the game.

If Steam isn't running, or you're offline, you can still play the Daily Curate, the practice game in How to play, decorate your room and visit the shop. Online tables come back as soon as Steam does.

In two places. Your coins, everything you bought in the shop, your rating and your match history are kept in Steam Cloud, so they follow you to any computer where you sign in to Steam.

Your Daily Curate bests and your streak are kept on this computer only. If you play the daily puzzle on a second computer, it keeps its own bests and its own streak there, and the ones on your first computer stay where they are.

If you reinstall the game, sign in to the same Steam account first and keep Steam Cloud turned on for Bookshelves in Steam (right-click the game in your library, then Properties). Deleting the game's folder on this computer removes your daily bests and streak for good.

Open Steam's Settings, go to In Game and turn on "Enable the Steam Overlay while in-game". Then restart Bookshelves. Invites and the friends list in the game both use the overlay.

Pick HOST A GAME and invite friends from Steam, or join a friend from your Steam friends list with "Join Game". There are no ports to open and nothing to set up on your router.

The host's computer runs the table. When the host leaves or loses their connection, the game ends for everyone at that table. To play again, someone hosts a new one.

Bots fill the empty seats, so a table can start with any number of people. When a person joins, they take a bot's seat.

Start Bookshelves from Steam, not from its folder: Steam handles the controller. On a third-party pad with a mode switch, use XInput mode.

On controllers that put A on the right, the A and B prompts in the game show swapped compared with the labels on the pad.

Open SETTINGS from the main menu, the lobby or during a game. F11 or Alt+Enter switches fullscreen on and off.

Scores post only while Steam is running and online. A Daily Curate you play offline stays on this computer, and it's never posted later.

Yes. Your best daily run is attached to the world leaderboard, and anyone can watch it.

Only public games count: tables from FIND A MATCH, played to the end, with at least one other person at the table. Games with only bots, and games with friends you invited, don't change it.

Your first 10 rated games are provisional, so your rating moves more while it settles. Leaving a game before it ends counts as a loss.

Purchases and refunds go through Steam. Ask for a refund from your purchase history in Steam; we can't issue one ourselves.

Write to us (see Still stuck? below). For a bug, tell us what you did just before it happened and attach a screenshot if you can. For a player, tell us their Steam name and roughly when you played.